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ASQ CMQ-OE Exam - Topic 2 Question 102 Discussion

Actual exam question for ASQ's CMQ-OE exam

Question #: 102
Topic #: 2

[All CMQ-OE Questions]

Which of the following has the greatest potential to harm customer loyalty?

AEncouraging employees to be reactive to customer problems

BSurveying employees on behalf of customers

CFailing to train employees in problem-solving techniques

DAllowing gaps to develop been customer perceived

Show Suggested Answer

Suggested Answer: D

by Buck at May 14, 2026, 05:25 AM

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Shenika

5 hours ago

C is definitely the worst! No training means no solutions.

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Brandee

5 days ago

I practiced a question similar to this, and I think failing to train employees is crucial. If they can't handle issues, customers might just leave.

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Dorothy

11 days ago

I feel like option A could also be an issue, but I can't recall if being reactive is always bad. It might depend on the situation.

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Casie

16 days ago

I'm not sure, but I remember a practice question that mentioned how gaps in customer perception can really damage loyalty. So maybe D is a strong contender too.

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Sean

2 months ago

I think option C might be the most harmful because if employees can't solve problems, customers will definitely get frustrated.

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