ASQ CMQ-OE Exam - Topic 2 Question 102 Discussion

Actual exam question for ASQ's CMQ-OE exam

Question #: 102
Topic #: 2

[All CMQ-OE Questions]

Which of the following has the greatest potential to harm customer loyalty?

AEncouraging employees to be reactive to customer problems

BSurveying employees on behalf of customers

CFailing to train employees in problem-solving techniques

DAllowing gaps to develop been customer perceived

Show Suggested Answer

Suggested Answer: D

by Buck at May 14, 2026, 05:25 AM

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16 days ago

I think option C might be the most harmful because if employees can't solve problems, customers will definitely get frustrated.

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