Discuss ASQ CMQ-OE Exam Topic 2 Question 102

Which of the following has the greatest potential to harm customer loyalty?

AEncouraging employees to be reactive to customer problems

BSurveying employees on behalf of customers

CFailing to train employees in problem-solving techniques

DAllowing gaps to develop been customer perceived

Suggested Answer: D

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22 comments · newest first

Noel 2 days ago

Agreed, C really hurts customer trust.

Leatha 7 days ago

I think C is the worst. No training means no solutions.

Jacob 12 days ago

But if employees can't act on feedback, what's the point? C is key!

Mickie 17 days ago

B seems less harmful. Surveys can help, right?

Steffanie 23 days ago

True, but C feels more direct. Training is crucial!

Theron 28 days ago

D also worries me. Gaps in perception can lead to distrust.

Diego 1 month ago

Agreed, Alex. If they can't solve problems, customers will leave.

Frederic 1 month ago

I think C is the worst. Untrained employees can really mess things up.

Clorinda 1 month ago

I’m surprised that people think D is so harmful. Isn’t it normal?

Shenika 2 months ago

Totally agree with C. Training is key for good service!

Yvette 2 months ago

Wait, how can B harm loyalty? Sounds like a good idea!

Lino 2 months ago

I think D is a big issue too. Gaps can really hurt trust.

Rosina 2 months ago

C is definitely the worst! No training means no solutions.

Nancey 2 months ago

I’m not convinced that any of these are as harmful as they seem.

Felicitas 2 months ago

Totally agree with A, being reactive just makes things worse!

Marge 3 months ago

Wait, are we sure B is harmful? It could help understand customers better.

Catarina 3 months ago

I think D is a big deal too. Gaps can really hurt trust.

Shenika 3 months ago

C is definitely the worst! No training means no solutions.

Brandee 3 months ago

I practiced a question similar to this, and I think failing to train employees is crucial. If they can't handle issues, customers might just leave.

Dorothy 3 months ago

I feel like option A could also be an issue, but I can't recall if being reactive is always bad. It might depend on the situation.

Casie 4 months ago

I'm not sure, but I remember a practice question that mentioned how gaps in customer perception can really damage loyalty. So maybe D is a strong contender too.

Sean 5 months ago

I think option C might be the most harmful because if employees can't solve problems, customers will definitely get frustrated.

ASQ CMQ-OE Exam - Topic 2 Question 102 Discussion