Okay, I've got this. Cause and effect diagrams are all about identifying potential causes of a problem, so that's a planning tool. Quality function deployment is also focused on planning out product features. I'm confident those are the right answers.
Ugh, I'm really struggling with this question. I know the different quality tools but I'm having trouble remembering which ones are more about planning versus results. Guess I'll have to eliminate the ones I'm less sure about.
Quality function deployment is definitely about planning and designing products, so that's my best guess. The other options seem more focused on analyzing results rather than planning.
Hmm, I'm a bit unsure about this one. I know Pareto charts are used to identify the most important factors, but I'm not sure if that's considered planning or results. I'll have to think this through carefully.
I think this is asking about the planning aspect of quality management tools. Cause and effect diagrams and quality function deployment seem more focused on planning, so I'll go with those.
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