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ASHRM CPHRM Exam - Topic 3 Question 11 Discussion

Posted by Chandra on May 27, 2026 at 04:50 AM

Root Cause Analyses most often reveal that mistakes are a result of:

Suggested Answer: A

RCA and systems safety models (e.g., Swiss Cheese) emphasize that adverse events typically require multiple contributing factors---small process breakdowns, latent conditions, and active failures---to align. This is why focusing only on the last person who touched the patient (''sharp end blame'') rarely prevents recurrence. Risk management objectives are to identify and strengthen defenses: policies, training, equipment design, staffing models, communication standards, and redundancy where needed. A series-of-events understanding enables targeted corrective actions (forcing functions, standardization, automation with safeguards, independent double checks for high-alert processes). It also supports just culture: accountability is preserved for reckless behavior, but most improvement comes from redesigning systems that make errors more likely. This approach improves reliability, reduces repeat harm, and provides defensible evidence of organizational learning and corrective action.


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17 comments · newest first
RO
Rosina 23 days ago
Exactly! It’s about understanding the whole system.
NO
Nobuko 28 days ago
I feel like A captures the reality of mistakes.
AN
Annmarie 1 month ago
A shows how complex systems really are.
LO
Lovetta 1 month ago
D is too narrow. Equipment issues are just one part.
MY
Myong 1 month ago
C doesn’t make sense. There are always patterns.
SA
Salley 2 months ago
B seems too simplistic. Blaming one person isn’t fair.
JA
Jacquelyne 2 months ago
Agreed! It’s usually a combination of factors.
EL
Elina 2 months ago
I think A is the best choice. Small events add up.
RA
Raina 2 months ago
Surprised to see A as the top answer, I always thought it was more about individual mistakes!
AR
Aron 2 months ago
Equipment malfunction is just a small part of the bigger picture.
VE
Veronica 2 months ago
Really? I thought it was mostly random chance.
MA
Mattie 3 months ago
Totally agree, it’s rarely just one person’s fault!
YU
Yuki 3 months ago
A series of small events and system flaws aligning makes the most sense.
IZ
Izetta 3 months ago
Random chance seems too vague for root cause analyses. I’d lean towards A, but I’m still a bit uncertain.
DA
Dan 3 months ago
I vaguely recall a practice question that emphasized systemic issues rather than just equipment failure. So, D seems unlikely.
HE
Helene 3 months ago
I’m not sure, but I feel like we discussed how blaming a single person is often too simplistic. Could B be misleading?
LO
Lonna 4 months ago
I think I remember that root cause analyses usually point to a combination of factors, so maybe A is the right choice?
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