Discuss APICS CTSC Exam Topic 1 Question 8

One major performance outcome of a digital supply chain transformation is:

Afewer trade-offs between costs and customer satisfaction.

Bgreater employee retention rate and job satisfaction.

Chigher net promoter score and lower cost of customer acquisition.

Dlower selling, general, and administrative (SG&A) expenses of the business.

Suggested Answer: A

According to the CTSC Enterprise and Supply Chain Management (ESCM) manual, one major performance outcome of a digital supply chain transformation is fewer trade-offs between costs and customer satisfaction1. A digital supply chain transformation is the use of digital technology and digital content to improve supply chain performance2. It enables a flexible matrix of supply chain partners, instead of one upstream and one downstream echelon2. It also enhances information sharing, visibility, decision making, and responsiveness2. By leveraging digital capabilities, a supply chain can achieve higher levels of efficiency, agility, and innovation, while meeting or exceeding customer expectations1. This reduces the need to compromise on either costs or customer satisfaction, and creates a competitive advantage for the supply chain1.

1: https://www.ascm.org/ctsc-ecm/ 2: https://www.hclspdev.com/cdn/ascm2023/files/ctsc_slides/ASCM_CTSC_2023_1.pdf

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25 comments · newest first

Mendy 10 months ago

Not sure about B. Employee retention isn't always linked to supply chain changes.

Lynelle 11 months ago

Totally agree with A. It's all about balancing costs and satisfaction.

Carin 11 months ago

Surprised to see D as an option. SG&A expenses are tricky!

Chauncey 11 months ago

I think C is more accurate. Higher NPS is key!

Reed 11 months ago

A is definitely true! Less trade-offs means happier customers.

Heidy 12 months ago

I keep getting mixed up between D and A. I know SG&A expenses are important, but I thought the focus was more on customer satisfaction outcomes.

Bernardo 12 months ago

C sounds familiar, but I can't recall if it was specifically tied to digital transformations. I need to think more about customer acquisition costs.

Nichelle 12 months ago

I feel like B could be a strong contender too, especially since employee satisfaction can impact overall performance.

Emilio 1 year ago

I think the answer might be A, but I'm not entirely sure. I remember discussing trade-offs in class.

Tish 1 year ago

Okay, let me break this down. A digital supply chain transformation should improve efficiency and customer experience, so I'll go with A.

Arlette 1 year ago

Hmm, I'm a bit unsure about this one. I'll have to think it through carefully. Could be A or C, but I'm not totally confident.

Rosio 1 year ago

This question seems straightforward. I think the answer is A - fewer trade-offs between costs and customer satisfaction.

Dante 1 year ago

I'm leaning towards C - higher net promoter score and lower cost of customer acquisition. That seems like a key benefit of digital transformation.

Sharan 1 year ago

Azure Data Box seems like the most efficient solution to get that 60-TB database migrated quickly. The internet connection would really slow things down otherwise.

Alline 1 year ago

Okay, I think I know the answer to this one. It's definitely option D - to ensure that data has not been tampered with for auditing and legal purposes.

Hubert 1 year ago

I'm a bit confused by this question. Some of these options seem like obvious security risks, but I want to make sure I'm not missing anything subtle. I'll have to review my notes before answering.

Gracia 1 year ago

Okay, I think I've got this. A control objective is a statement of the desired outcome, so the answer is True. I'll mark that down and move on to the next question.

Willie 2 years ago

I think D) lower SG&A expenses is also important, it can lead to greater profitability in the long run.

Marsha 2 years ago

I agree with Berry, having fewer trade-offs is crucial for a successful digital supply chain transformation.

Devora 2 years ago

I disagree, I believe the answer is C) higher net promoter score and lower cost of customer acquisition.

Nadine 2 years ago

I agree with Isabelle. Balancing costs and customer satisfaction is crucial for a successful digital transformation.

Berry 2 years ago

I think the answer is A) fewer trade-offs between costs and customer satisfaction.

Isabelle 2 years ago

I would say fewer trade-offs between costs and customer satisfaction is also a major outcome. It can lead to better overall efficiency in the supply chain.

Selma 2 years ago

That makes sense. With a digital supply chain, companies can improve customer satisfaction and loyalty while reducing costs.

Cristy 2 years ago

I think the major performance outcome of a digital supply chain transformation is higher net promoter score and lower cost of customer acquisition.

APICS CTSC Exam - Topic 1 Question 8 Discussion