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APICS CSCP Exam - Topic 6 Question 113 Discussion

A firm has discovered a product quality issue. What should be the first step in responding to this issue?
A) Determine the root cause of the quality issue.
B) Separate the non-conforming products.
C) Trace the location of the faulty product in the supply chain.
D) Replace faulty products when they are returned by the end user.

APICS CSCP Exam - Topic 6 Question 113 Discussion

Actual exam question for APICS's CSCP exam
Question #: 113
Topic #: 6
[All CSCP Questions]

A firm has discovered a product quality issue. What should be the first step in responding to this issue?

Show Suggested Answer Hide Answer
Suggested Answer: A

Quality Issue Response: Addressing a quality issue requires a systematic approach to identify and eliminate the problem.

Root Cause Analysis: The first step is to understand why the issue occurred to prevent recurrence. This involves investigating the processes, materials, and procedures that may have contributed to the defect.

Explanation of Choice:

Option B: Separating non-conforming products is necessary but should follow root cause analysis.

Option C: Tracing the location of faulty products is part of containment but not the first step.

Option D: Replacing faulty products addresses customer satisfaction but does not prevent future issues.


Juran, J. M., & Godfrey, A. B. (1999). Juran's Quality Handbook. McGraw-Hill Education.

Ishikawa, K. (1985). What Is Total Quality Control? The Japanese Way. Prentice Hall.

by Bettina at Jul 03, 2025, 10:29 PM

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Tori
8 months ago
Surprised that some might think replacing is the first step!
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Bernadine
8 months ago
Separating non-conforming products should come before anything else.
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Latonia
9 months ago
Agree, tracing the faulty product is crucial too.
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Val
9 months ago
Wait, can we really fix the issue just by replacing faulty products?
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Alana
9 months ago
Definitely need to find the root cause first!
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Ruthann
9 months ago
Replacing faulty products seems like a reactive approach. I think we should focus on identifying the issue first, but I could be wrong.
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Judy
10 months ago
I feel like tracing the location of the faulty product in the supply chain could be crucial, but I can't recall if that's the very first thing we should do.
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Elvis
10 months ago
I'm not entirely sure, but separating the non-conforming products might be important too. I remember a practice question where that was emphasized.
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Jerry
10 months ago
I think the first step should be to determine the root cause of the quality issue. It seems like that would help prevent future problems.
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Jovita
10 months ago
Replacing the faulty products when they are returned by the end user doesn't seem like the best approach. We should be proactive and address the issue before it reaches the customer.
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Micah
10 months ago
Tracing the location of the faulty product in the supply chain could be a good first step. That would help us identify where the issue originated and take targeted action.
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Genevieve
11 months ago
Hmm, I'm not sure. Determining the root cause seems like the logical first step to me. That way, we can address the underlying problem and prevent it from happening again.
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Minna
11 months ago
I think the first step should be to separate the non-conforming products. That way, we can prevent them from being distributed and causing further issues.
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Cyndy
1 year ago
Replacing faulty products when they are returned by the end user should be the priority to maintain customer satisfaction.
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Eric
1 year ago
D) Replacing the faulty products when they're returned? Pfft, that's like trying to put the toothpaste back in the tube. Much better to nip this in the bud early on.
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Adelina
1 year ago
B) Separate the non-conforming products.
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Adelina
1 year ago
A) Determine the root cause of the quality issue.
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Vallie
1 year ago
I believe tracing the location of the faulty product in the supply chain is crucial to prevent future issues.
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Ressie
1 year ago
I agree with Dominga. It's important to find out why the issue occurred in the first place.
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Dominga
1 year ago
I think the first step should be to determine the root cause of the quality issue.
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Annelle
1 year ago
I agree, B is the way to go. Gotta contain the problem before you can start fixing it. Kinda like when my dog chews up the furniture - first I gotta stop him from making more of a mess!
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Alverta
1 year ago
B) Separating the non-conforming products is the logical first step. You can't address the root cause if you don't even know what products are affected!
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Leila
1 year ago
C) Trace the location of the faulty product in the supply chain.
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Janae
1 year ago
B) Separate the non-conforming products.
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Truman
1 year ago
A) Determine the root cause of the quality issue.
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