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APICS CSCP Exam - Topic 4 Question 56 Discussion

Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.
C) Customer relationship management (CRM)
A) Business process design
B) Sales and operations planning (SOP)
D) E-commerce

APICS CSCP Exam - Topic 4 Question 56 Discussion

Actual exam question for APICS's CSCP exam
Question #: 56
Topic #: 4
[All CSCP Questions]

Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.

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Suggested Answer: C

by Beatriz at Jul 29, 2022, 12:00 PM

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Earnestine
8 months ago
Wait, can CRM really boost loyalty AND reduce costs?
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Lilli
8 months ago
Business process design is a solid choice.
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Rozella
8 months ago
Not sure about SOP, seems too rigid.
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Aileen
9 months ago
E-commerce can cut costs too!
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Lashaunda
9 months ago
I think CRM is key for loyalty.
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Wenona
9 months ago
E-commerce could also play a role in reducing costs by reaching more customers, but I don’t see how it would enhance loyalty as much as CRM.
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Enola
9 months ago
I’m leaning towards business process design because it seems like optimizing processes could lead to cost reductions, but I’m not confident about the loyalty aspect.
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Laquita
9 months ago
I remember a practice question where SOP helped balance inventory and demand, which could reduce costs. Maybe that’s relevant here too?
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Rikki
9 months ago
I think CRM might be the best choice here since it focuses on building customer loyalty, but I'm not entirely sure how it directly impacts cost of sales.
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Darci
9 months ago
This looks like a straightforward question about configuring a self-IP on the BIG-IP device. I think I can handle this one.
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Ashley
9 months ago
This seems straightforward enough. I'll just plug the numbers into the NPV formula and see which option gives the highest NPV. That should be the right answer.
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Francoise
9 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about the components of the service value system.
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