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APICS CSCP Exam - Topic 4 Question 56 Discussion

Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.
C) Customer relationship management (CRM)
A) Business process design
B) Sales and operations planning (SOP)
D) E-commerce

APICS CSCP Exam - Topic 4 Question 56 Discussion

Actual exam question for APICS's CSCP exam
Question #: 56
Topic #: 4
[All CSCP Questions]

Which of the following approaches most likely will help a company reduce its cost of sales while increasing customer loyalty.

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Suggested Answer: C

by Beatriz at Jul 29, 2022, 12:00 PM

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Earnestine
10 months ago
Wait, can CRM really boost loyalty AND reduce costs?
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Lilli
10 months ago
Business process design is a solid choice.
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Rozella
10 months ago
Not sure about SOP, seems too rigid.
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Aileen
10 months ago
E-commerce can cut costs too!
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Lashaunda
10 months ago
I think CRM is key for loyalty.
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Wenona
11 months ago
E-commerce could also play a role in reducing costs by reaching more customers, but I don’t see how it would enhance loyalty as much as CRM.
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Enola
11 months ago
I’m leaning towards business process design because it seems like optimizing processes could lead to cost reductions, but I’m not confident about the loyalty aspect.
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Laquita
11 months ago
I remember a practice question where SOP helped balance inventory and demand, which could reduce costs. Maybe that’s relevant here too?
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Rikki
11 months ago
I think CRM might be the best choice here since it focuses on building customer loyalty, but I'm not entirely sure how it directly impacts cost of sales.
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Darci
11 months ago
This looks like a straightforward question about configuring a self-IP on the BIG-IP device. I think I can handle this one.
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Ashley
11 months ago
This seems straightforward enough. I'll just plug the numbers into the NPV formula and see which option gives the highest NPV. That should be the right answer.
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Francoise
11 months ago
Hmm, this seems like a tricky one. I'll need to think carefully about the components of the service value system.
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