I've got this! The sensible heat ratio is the ratio of sensible heat to the total heat, which is the sum of sensible and latent heat. So the definition provided is correct, and the answer is true.
This question is testing our understanding of SLAs and the auditor's role. I'll focus on ensuring the SLA includes all the critical operational details and that the compensation mechanisms are appropriate if the CSP fails to meet its obligations.
I think the history object is the way to go. That's the one that keeps track of the pages the user has visited, so it should have the methods we need to implement the forward and back buttons.
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