MENU
Total customer satisfaction based on the complete experience with an organization, not just the product is known as:
Suggested Answer: C
Get Premium CPIM Questions
as Interactive Web-Based Practice Test or PDF
Real Exam Format
Detailed Explanations
Instant Access
Get Your Practice Test
7 comments · newest first
LO
Loren
11 months ago
Yeah, it makes sense when you think about the whole experience!
JU
Justine
12 months ago
Wait, is that really what it's called?
SE
Selma
12 months ago
I thought it was total quality?
DE
Detra
12 months ago
Totally agree with that!
PO
Portia
1 year ago
It's called perceived quality!
SA
Santos
1 year ago
I've seen questions like this before. I think the answer is B - outsourcing test design and execution to a different company. That would provide the highest level of independence, right?
MI
Micaela
1 year ago
Enterprise modeling is definitely the right approach. It provides a high-level view of the entire organization and how the solution fits in.