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APICS CPIM Exam - Topic 3 Question 50 Discussion

Total customer satisfaction based on the complete experience with an organization, not just the product is known as:
C) Perceived quality
A) Total quality
B) Absolute quality
D) Fool proof quality

APICS CPIM Exam - Topic 3 Question 50 Discussion

Actual exam question for APICS's CPIM exam
Question #: 50
Topic #: 3
[All CPIM Questions]

Total customer satisfaction based on the complete experience with an organization, not just the product is known as:

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Suggested Answer: C

by Britt at May 09, 2022, 10:13 PM

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Loren
10 months ago
Yeah, it makes sense when you think about the whole experience!
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Justine
10 months ago
Wait, is that really what it's called?
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Selma
10 months ago
I thought it was total quality?
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Detra
10 months ago
Totally agree with that!
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Portia
11 months ago
It's called perceived quality!
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Santos
11 months ago
I've seen questions like this before. I think the answer is B - outsourcing test design and execution to a different company. That would provide the highest level of independence, right?
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Micaela
11 months ago
Enterprise modeling is definitely the right approach. It provides a high-level view of the entire organization and how the solution fits in.
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