APICS CPIM-Part-2 Exam - Topic 1 Question 6 Discussion

Actual exam question for APICS's CPIM-Part-2 exam

Question #: 6
Topic #: 1

[All CPIM-Part-2 Questions]

Fishbone diagrams would help a service organization determine:

Athe proper level of service for a customer segment.

Bthe source of a quality-of-service issue.

Cdifferences in the performance of employees.

Dthe decomposition of customer return rates with seasonality.

Show Suggested Answer

Suggested Answer: B

A fishbone diagram, also known as a cause-and-effect diagram or an Ishikawa diagram, is a tool for identifying and analyzing the possible causes of a problem or an effect. It is often used in quality management to find the root causes of defects or errors. A fishbone diagram has a main branch that represents the problem or effect, and several sub-branches that represent the categories of causes, such as people, processes, equipment, materials, environment, etc. Each category can have further sub-branches that represent more specific causes. A fishbone diagram would help a service organization determine the source of a quality-of-service issue by allowing them to visualize and organize the potential factors that contribute to the problem and identify the most likely cause.Reference: CPIM Part 2 Exam Content Manual, Domain 8: Manage Quality, Continuous Improvement, and Technology, Section 8.1: Quality Management Concepts and Tools, p. 59-60.

by Meaghan at Nov 27, 2023, 12:59 PM

Limited Time Offer

25%

Off

Get Premium CPIM-Part-2 Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Hannah

3 months ago

Not sure about that, seems a bit off to me.

upvoted 0 times

...

Whitley

3 months ago

I think they’re mostly for service issues, not customer segments.

upvoted 0 times

...

Tegan

3 months ago

Wait, can they really help with employee performance too?

upvoted 0 times

...

Emerson

4 months ago

Totally agree, they really help with quality issues.

upvoted 0 times

...

Rachael

4 months ago

Fishbone diagrams are great for identifying root causes!

upvoted 0 times

...

Karl

4 months ago

I don’t recall fishbone diagrams being used for seasonality analysis, so I’d probably rule out option D. It seems more about quality issues.

upvoted 0 times

...

Joseph

4 months ago

I’m not entirely sure, but I feel like option A could be related since it’s about service, but it doesn’t seem like the main focus of a fishbone diagram.

upvoted 0 times

...

Marsha

4 months ago

I remember practicing with a similar question, and I think fishbone diagrams help analyze issues rather than service levels or employee performance.

upvoted 0 times

...

Elizabeth

5 months ago

I think fishbone diagrams are mainly used to identify the root causes of problems, so I’m leaning towards option B.

upvoted 0 times

...

Emily

5 months ago

I've got this! Fishbone diagrams help you break down the potential causes of an issue, so the right answer has to be B. Identifying the source of a quality-of-service problem is exactly what they're used for.

upvoted 0 times

...

Chun

5 months ago

Wait, I'm a little confused. Fishbone diagrams... I know they're used for root cause analysis, but I'm not sure if that's the right answer here. I'll have to re-read the question more closely.

upvoted 0 times

...

Ryan

5 months ago

Okay, I remember learning about fishbone diagrams in class. I believe they are used to analyze the sources of quality problems, so I'll go with B.

upvoted 0 times

...

Felice

5 months ago

Hmm, I'm not totally sure about this one. Fishbone diagrams can be used for a few different purposes in a service organization. I'll have to think it through carefully.

upvoted 0 times

...

Adolph

5 months ago

This question seems straightforward. Fishbone diagrams are used to identify the root causes of quality issues, so I think the answer is B.

upvoted 0 times

...

Carolynn

5 months ago

Okay, I've got this. The key is to focus on how the overhead costs change between the two methods. That should give me the insights I need to identify the true statements.

upvoted 0 times

...

Phyliss

5 months ago

This looks like a pretty straightforward question. I think the key is to focus on the specific task the administrator needs to perform, which is deploying a new vROps instance using vRSLCM. Based on the options provided, the next logical step would be to create a new environment for vROps.

upvoted 0 times

...

Ressie

5 months ago

Hmm, I'm a bit unsure here. Should we really be jumping straight to mitigation without first getting a clear picture of what's going on? Seems like we need to establish communication channels and get the key people involved.

upvoted 0 times

...