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APICS CPIM-MPR Exam - Topic 2 Question 115 Discussion

A warehouse has 20,000 orders per year with an average of 10 line items per order. The warehouse experiences 800 backorders per year averaging 5 line items per backorder. What level of customer service is achieved when the percentage of line items shipped on schedule is used?
C) 98%
A) 96%
B) 97%
D) 99%

APICS CPIM-MPR Exam - Topic 2 Question 115 Discussion

Actual exam question for APICS's CPIM-MPR exam
Question #: 115
Topic #: 2
[All CPIM-MPR Questions]

A warehouse has 20,000 orders per year with an average of 10 line items per order. The warehouse experiences 800 backorders per year averaging 5 line items per backorder. What level of customer service is achieved when the percentage of line items shipped on schedule is used?

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Suggested Answer: C

by Jesse at Aug 02, 2025, 04:02 AM

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Lili
6 months ago
99%? Really? That sounds too high!
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Ashton
6 months ago
Wait, how do backorders affect the percentage?
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Johanna
7 months ago
That's about 200,000 line items total!
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Erick
7 months ago
96% seems low for that volume.
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Devon
7 months ago
I think it’s closer to 98%.
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Gail
7 months ago
I feel like I should be able to get this, but I keep mixing up the definitions of service level and fill rate. I hope I remember the right approach!
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Nickolas
8 months ago
I think the formula involves total line items and backorders, but I can't quite recall the exact numbers we need to use.
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Nadine
8 months ago
This question seems similar to one we practiced where we had to find the percentage of items shipped on time. I think I might lean towards option C or D.
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Daren
8 months ago
I remember we calculated service levels in class, but I'm not sure how to apply it to backorders specifically.
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Patria
8 months ago
Okay, I think I've got this. I'll calculate the total line items, subtract the backorder line items, and then divide the on-schedule line items by the total to get the percentage. I just need to be careful with the math and units.
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Carmen
9 months ago
This seems pretty straightforward. I'll just need to do the math to find the total line items, the line items shipped on schedule, and then calculate the percentage. I'm confident I can work through this step-by-step.
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Glendora
9 months ago
Hmm, I'm a little unsure about how to approach this. I think I need to find the total number of line items and then subtract the number of backorder line items to get the number shipped on schedule. But I'm not sure how to calculate the percentage from there.
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Carolann
9 months ago
Okay, let me think this through step-by-step. First, I need to calculate the total number of line items. Then I can figure out how many were shipped on schedule and calculate the percentage.
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Antonette
9 months ago
This looks like a straightforward calculation problem. I'll need to figure out the total number of line items and the number of line items shipped on schedule.
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Evangelina
10 months ago
Hmm, 97% seems reasonable, but I wonder if they could do better. It's all about meeting those customer expectations, am I right?
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Regenia
6 months ago
Customer expectations are high, so 97% might not cut it.
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Gail
6 months ago
96% seems low for a good service level.
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Hubert
6 months ago
99% would be ideal, but tough to achieve.
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Rashida
7 months ago
I think 98% is more realistic.
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Emiko
10 months ago
I'm not sure, but I think the answer might be D) 99% because that would mean almost all orders are shipped on time.
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Paris
11 months ago
I agree with Kasandra, because achieving a 98% on-time shipment rate is considered a high level of customer service.
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Kasandra
11 months ago
I think the answer is C) 98%
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Eric
11 months ago
96%? That's a bit low, don't you think? I'd expect a better level of customer service from a well-run warehouse.
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Arleen
9 months ago
C: Yeah, a higher level of customer service would definitely be better.
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Joseph
10 months ago
B: Maybe we should aim for a higher percentage like 98% or 99%.
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Ashton
11 months ago
A: I agree, 96% seems a bit low for customer service.
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