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All of the following actions demonstrate a strong customer service orientation EXCEPT:
Suggested Answer: C
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12 comments · newest first
AR
Art
11 months ago
Establishing relationships is key, so D is good!
RE
Rebecka
11 months ago
A and B are essential, but C just feels off.
IV
Ivory
11 months ago
I thought using voicemail was okay? Surprised by this!
CL
Clemencia
11 months ago
Totally agree, C is a big no-no.
AR
Arlene
12 months ago
C is definitely not customer-friendly!
VI
Vinnie
12 months ago
Hmm, I thought all of these were good customer service practices, but now that I think about it, C seems off compared to the others.
CA
Catherin
12 months ago
I think I saw a similar question where they asked about customer interactions, and voice mail was considered less personal.
JO
Joni
1 year ago
I'm not entirely sure, but I feel like establishing relationships is definitely a key part of customer service, so that can't be it.
TE
Terrilyn
1 year ago
I remember discussing how using voice mail can actually make customers feel unimportant, so I think C might be the answer.
OR
Ora
1 year ago
Hmm, I'm a little unsure about this one. I know there are ways to restrict access to data, but I'm not totally familiar with the specifics of how that works in Analytics. I'll have to think this through carefully.
DE
Denise
1 year ago
Based on the details provided, I'd lean towards the cloud-only solution. It seems to best match Acme's goal of reducing on-site IT infrastructure while still providing data protection.
BE
Bea
1 year ago
I think the ISA 3000 Appliance is one of the locations, but I'm not completely sure about the others.