Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

APA CPP-Remote Exam - Topic 4 Question 30 Discussion

All of the following actions demonstrate a strong customer service orientation EXCEPT:
C) using voice mail to answer phone calls from customers
A) exhibiting a customer friendly attitude
B) viewing customers as the most important part of the job
D) establishing relationships with people

APA CPP-Remote Exam - Topic 4 Question 30 Discussion

Actual exam question for APA's CPP-Remote exam
Question #: 30
Topic #: 4
[All CPP-Remote Questions]

All of the following actions demonstrate a strong customer service orientation EXCEPT:

Show Suggested Answer Hide Answer
Suggested Answer: C

by Kaitlyn at Jul 30, 2023, 01:57 PM

Limited Time Offer

25%

Off

Get Premium CPP-Remote Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

0/2000 characters
Submit Cancel
Art
8 months ago
Establishing relationships is key, so D is good!
upvoted 0 times
...
Rebecka
8 months ago
A and B are essential, but C just feels off.
upvoted 0 times
...
Ivory
8 months ago
I thought using voicemail was okay? Surprised by this!
upvoted 0 times
...
Clemencia
8 months ago
Totally agree, C is a big no-no.
upvoted 0 times
...
Arlene
9 months ago
C is definitely not customer-friendly!
upvoted 0 times
...
Vinnie
9 months ago
Hmm, I thought all of these were good customer service practices, but now that I think about it, C seems off compared to the others.
upvoted 0 times
...
Catherin
9 months ago
I think I saw a similar question where they asked about customer interactions, and voice mail was considered less personal.
upvoted 0 times
...
Joni
9 months ago
I'm not entirely sure, but I feel like establishing relationships is definitely a key part of customer service, so that can't be it.
upvoted 0 times
...
Terrilyn
9 months ago
I remember discussing how using voice mail can actually make customers feel unimportant, so I think C might be the answer.
upvoted 0 times
...
Ora
9 months ago
Hmm, I'm a little unsure about this one. I know there are ways to restrict access to data, but I'm not totally familiar with the specifics of how that works in Analytics. I'll have to think this through carefully.
upvoted 0 times
...
Denise
9 months ago
Based on the details provided, I'd lean towards the cloud-only solution. It seems to best match Acme's goal of reducing on-site IT infrastructure while still providing data protection.
upvoted 0 times
...
Bea
10 months ago
I think the ISA 3000 Appliance is one of the locations, but I'm not completely sure about the others.
upvoted 0 times
...

Save Cancel