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APA CPP-Remote Exam - Topic 4 Question 30 Discussion

Actual exam question for APA's CPP-Remote exam
Question #: 30
Topic #: 4
[All CPP-Remote Questions]

All of the following actions demonstrate a strong customer service orientation EXCEPT:

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Suggested Answer: C

by Kaitlyn at Jul 30, 2023, 01:57 PM

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Art
3 months ago
Establishing relationships is key, so D is good!
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Rebecka
3 months ago
A and B are essential, but C just feels off.
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Ivory
4 months ago
I thought using voicemail was okay? Surprised by this!
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Clemencia
4 months ago
Totally agree, C is a big no-no.
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Arlene
4 months ago
C is definitely not customer-friendly!
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Vinnie
4 months ago
Hmm, I thought all of these were good customer service practices, but now that I think about it, C seems off compared to the others.
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Catherin
4 months ago
I think I saw a similar question where they asked about customer interactions, and voice mail was considered less personal.
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Joni
5 months ago
I'm not entirely sure, but I feel like establishing relationships is definitely a key part of customer service, so that can't be it.
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Terrilyn
5 months ago
I remember discussing how using voice mail can actually make customers feel unimportant, so I think C might be the answer.
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Ora
5 months ago
Hmm, I'm a little unsure about this one. I know there are ways to restrict access to data, but I'm not totally familiar with the specifics of how that works in Analytics. I'll have to think this through carefully.
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Denise
5 months ago
Based on the details provided, I'd lean towards the cloud-only solution. It seems to best match Acme's goal of reducing on-site IT infrastructure while still providing data protection.
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Bea
5 months ago
I think the ISA 3000 Appliance is one of the locations, but I'm not completely sure about the others.
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