This looks like a straightforward question about adding functionality to Lightning record pages. I think the key is to identify the options that would allow the sales reps to be aware of high-profile customers.
Ah, the Load Balance option could be worth a try. If the slow-running steps are causing a bottleneck, that might help distribute the workload more evenly.
Hmm, I'm a little unsure about this one. I know accreditation is an important process, but I'm not totally clear on the specific roles and responsibilities. I'll have to think it through.
The duty of loyalty is the one that sticks out to me as the most relevant here. I'll go with that unless I can come up with a really compelling reason why one of the other choices might be better.
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