American Bankers Association Exam CRCM Topic 9 Question 72 Discussion

Actual exam question for American Bankers Association's CRCM exam

Question #: 72
Topic #: 9

[All CRCM Questions]

Bank A offers safe deposit services in a vault area that contains a door too narrow for wheelchair passage. The bank cannot widen the door because of the vault construction. Therefore, when a customer in a wheelchair needs access to a safe deposit box the customer cannot enter the vault. The bank provides viewing rooms for all safe deposit customers, and one of these rooms has a door wide enough for a disabled customer to enter. Which of the following must the bank do to provide safe deposit box service to wheelchair customers?

ARemove the old vault and install a new vault to allow wheelchair access

BConstruct an alternative facility in which to store the safe deposit boxes of wheelchair customers

CRequire wheelchair customers to be accompanied by a walking individual to retrieve the safe deposit box for the customer

DBring the safe deposit box to the customer and provide an accessible area where the customer may privately have access to the contents

Show Suggested Answer

Suggested Answer: D

by An at Jul 26, 2023, 10:17 PM

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15 days ago

I think the bank should bring the safe deposit box to the customer.

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