American Bankers Association CRCM Exam - Topic 9 Question 58 Discussion
A recent compliance review revealed that several branch officers are using obsolete loan application forms, which do not include disclosures related to credit insurance sales. Which of the following steps should be taken FIRST?
D) Determine whether the branches use a separate document for required credit insurance sales disclosure.
A) Determine which customers were affected and take corrective action.
B) Contact the bank's primary regulator to determine the best course of action.
C) Instruct the branch to destroy all obsolete forms and immediately begin using the current versions.
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