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ACMP Global CCMP Exam - Topic 4 Question 10 Discussion

What two activities are most critical to focus on when managing employee resistance?
D) Raising awareness of why change is needed and informing employees how change will impact them
A) Clarifying the expectations of managers and informing them how the change is progressing
C) Identifying and addressing rumors and explaining how the change is being implemented
B) Creating a training delivery plan and demonstrating sponsor commitment to the change

ACMP Global CCMP Exam - Topic 4 Question 10 Discussion

Actual exam question for ACMP Global's CCMP exam
Question #: 10
Topic #: 4
[All CCMP Questions]

What two activities are most critical to focus on when managing employee resistance?

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Suggested Answer: D

ACMP emphasizes that resistance is most effectively reduced when people understand why the change is necessary and how it affects their roles (''what's in it for me''). The Standard situates resistance management within execution, calling for targeted communications that build awareness of the business rationale and provide impact-based information to individuals and groups. Training and rumor management matter, but they are secondary to establishing awareness and personal impact clarity---the core precursors to willingness and adoption. (Reference: ACMP Standard for Change Management, Process Group 4 -- Execute the Change Management Plan; Activities: Manage Resistance; Communications aligned to impact; Linkage to Process Group 1 impact assessment & WIIFM messaging.)


by Elza at Jan 26, 2026, 02:01 AM

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Celestina
2 hours ago
Yeah, training builds confidence in new changes.
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Hui
5 days ago
I agree, but I’d add support systems too.
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Tesha
10 days ago
Definitely! Clear communication helps reduce fear.
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Alex
16 days ago
I think communication and training are key.
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Virgie
2 months ago
Surprised that communication is still the top focus!
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Harrison
2 months ago
Really? I’m not sure training alone can fix resistance issues.
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Jamey
2 months ago
I think involving employees in the process is just as important.
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Berry
3 months ago
Totally agree, without clear communication, resistance grows.
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Craig
3 months ago
Communication and training are key!
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Lisha
3 months ago
Resistance? I thought we were supposed to encourage employees to nap on the job. Oops, my bad.
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Rosendo
3 months ago
Haha, the answer is obviously "bribery and threats." Just kidding, that's a terrible idea!
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Slyvia
3 months ago
Offering training and support to help employees adapt.
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Audry
3 months ago
Effective communication and providing a clear vision for change.
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Nathalie
4 months ago
Identifying the root causes and addressing them proactively.
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Effie
4 months ago
Maybe involving employees in the change process is crucial? I think I saw that in a similar practice question.
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Christoper
4 months ago
I feel like training employees could be important, but I can't recall if that's what we discussed in class.
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Ciara
5 months ago
I remember practicing a question about change management, and I think addressing concerns was a key part of it.
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Cyril
5 months ago
I think one activity might be effective communication, but I'm not entirely sure what the second one should be.
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Sylvie
5 months ago
Oof, managing employee resistance - that's a tough one. I'm a bit unsure about the specifics, but I'll give it my best shot and try to apply the strategies we've covered.
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Georgene
5 months ago
Ah, this is a familiar topic from our discussions in class. I'm confident I can identify the two most critical activities, but I'll take a minute to organize my thoughts before responding.
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Alba
5 months ago
Okay, let me see. Based on my understanding, the two most critical activities would be communicating the rationale for the change and actively involving employees in the process. But I'll double-check my answer before submitting.
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Vincent
6 months ago
Hmm, this is a tricky one. I'm not entirely sure what the most critical activities are, but I'll try to draw on my knowledge of change management principles.
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Yen
6 months ago
I think I know the key activities for managing employee resistance, but I'll need to think it through carefully to make sure I cover the most critical ones.
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